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1. Introduction

GILLBITE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

GILLBITE is a food delivery platform based in Thetford, UK, connecting local restaurants, takeaways, and home cooks with customers in their community.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, password
• Delivery Information: Delivery addresses, postcode
• Payment Information: Payment card details (processed securely via Stripe)
• Order History: Your past orders and preferences
• Communications: Messages between you and restaurants or drivers

2.2 Location Information

With your permission, we collect:

• GPS location for delivery tracking
• Address information for finding nearby restaurants
• Driver location during active deliveries

2.3 Device Information

• Device type, operating system, and version
• Unique device identifiers
• Push notification tokens
• IP address

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Enable communication between customers, restaurants, and drivers
• Process payments securely
• Send order updates and delivery notifications
• Improve our Service and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We share your information with:

• Restaurants: Your name, order details, and delivery address
• Delivery Drivers: Your name, phone number, and delivery address
• Payment Processors: Stripe processes all payments securely
• Service Providers: Hosting, analytics, and communication services

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• PCI-compliant payment processing via Stripe
• Regular security audits
• Access controls for staff

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order history is kept for 7 years for legal and accounting purposes. You can request deletion of your account at any time.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to certain processing

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use essential cookies for:

• Keeping you logged in
• Remembering your preferences
• Cart and order functionality

We do not use third-party advertising cookies.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Third-Party Services

Our Service integrates with:

• Stripe: Payment processing (Stripe Privacy Policy)
• Google Maps: Location and mapping services (Google Privacy Policy)
• Firebase: Push notifications (Firebase Privacy Policy)

© 2025-2026 GILLBITE. All rights reserved.
The fairer food delivery platform.